Salesbuildr - EU web application outage – Incident details

All systems operational

EU web application outage

Resolved
Major outage
Started 3 months agoLasted 3 hours 47 minutes

Affected

EU web application

Major outage from 11:59 PM to 3:47 AM, Operational from 3:47 AM to 3:47 AM

EU API

Operational from 11:59 PM to 3:47 AM

Distributor Hub

Operational from 11:59 PM to 3:47 AM

Updates
  • Update
    UTC
    Update

    Earlier today customers in Europe experienced an outage.

    The issue was caused by a software defect introduced in a recent update, which led to a critical system component running out of capacity. We resolved the issue and services were restored by approximately 05:50 CEST.

    We apologize for the disruption. We are putting additional safeguards in place to prevent a recurrence.

  • Resolved
    UTC
    Resolved

    EU web application is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    EU web application cannot be accessed at the moment. This incident was created by an automated monitoring service.